Comair: Issues to Address in Building a New System

Comair needs to consider management changes in their organization and what kind of people needed to run and get their new system implemented. They also have to consider if their information system is equipped to handle what they need it to do and how adjustable it is if they have to make important changes to the system. They have already had to deal with all of these issues in trying to implement their new IT system.

As of March 2005, they had not yet implemented their new plan because of numerous delays caused by management changes, pilot strikes and September 11th. What they ended up doing was continuing to use their SBS legacy system. It was split into two modules to allow for a monthly limit of 32,000 each for pilot schedule changes and flight attendant schedule changes. The volume of transactions is also being monitored more carefully.